Wells Fargo & Company Bank Account Or Service Complaint

Wells Fargo & Company Bank account or service department,

Checking account Making/receiving payments, sending money California

I Opened a bank account at Wells Fargo on -/-/2016. My father and I set up online transfer through Wells Fargo 's SurePay. We used the online transfers so that I was able to pay some of my father 's bills for him. -/-/- and -/-/- my father began to show signs of mental instability. -/-/- my father was going to be homeless and I set aside - dollars aside for housing for him ( -/-/2016 ). My father did not want any money set aside for housing and instead wanted to be homeless. The - dollars was returned to my father in the form of a cashiers check dated -/-/2016. In the time between the transfer of the funds and the receipt of the cashier 's check my father opened a claim against me. The bank misinterpreted my father 's statements or my father misspoke and all of the online transfers were reversed. This reversal and the fees related to those reversals led to my account being overdrawn by - dollars. Since then I have disputed this claim. I have called numerous times to explain the situation. I have also submitted an itemized list of how all the transferred


fraud claim withdrawn and wishes to have me cleared of any wrong doing. Wells Fargo 's fraud department has cleared me of fraud stating that I was the victim in this case. My Complaint is that with all of the information presented to Wells Fargo they still will not revisit my claims case. They are demanding that I pay the negative balance and threatening to ruin my credit by sending my negative balance to creditors. They have refused to halt the closing of my account while I have been in dispute with this claims case. I was informed by the claims investigator through an email on -/-/2016 that this claim existed. I was later informed that this claim was settled on -/-/2016. I was also sent a letter stating that I owed - dollars to Wells Fargo while my bank account showed a negative balance of -. I feel that I was not given a adequate amount of time to share my information. I feel like Wells Fargo was negligent in their investigation and I feel that with the new information I should be cleared of any wrong doing. Thank you for your time,