Citibank Bank Account Or Service Complaint

Citibank Bank account or service department,

Checking account Account opening, closing, or management California

Citibank - Citigold Checking Account Promotion CASE Dispute # - I was enticed to avail a promotion of Citibank branch located at - - - -. -, CA -. The promotion is you earned $600.00 bonus if you open an account for $50000.00 and maintained the same balance for at least 90 days. It was - - an account officer of Citibank in -, CA who explained to me the details of the Promotion. I was asking for the promotion code from the account officer but was told that she would just put a notice of the promotion on the reference or note field in their computer system. I opened the Citigold Account on -/-/- and trusted - - of Citibank -, CA branch regarding the promotion of $600.00 bonus after maintaining $50000.00 for at least 90 days even there is no promotion code and just a notation on their computer system. I went out of the country


associate ( - -employee # - - ) and was told that he saw the notation of the promotion of - - and subsequently told that the promotion should be validated by the branch where I opened the account. He forwarded my complaint as well to - - of Citibank -, CA. The following day - - called me back and was told that they need to forward my complaint to Citibank Head Office to validate the promotion and was given a dispute no. - initiated on -/-/-. As of this date there is no resolution yet regarding my complaint and its past more than 90 days already. I attempted to call directly - - - of Citibank -, CA branch but my call cant get through the recorded message just keep on routing my call to a call center. I decided to file a complaint again my means of live chat and they forwarded my complaint again to Citibank - - CA branch care of - - who called me the second time around. She told me that Citibank Head Office is still validating my complaint??? and because of the delay regarding the promotion bonus they are giving me a - reward points which is equivalent to $100.00 gift card of my choice to be credited after 4 banking days. I ask - - to email me our verbal conversation so that I have proof of what she promised me. She verified and confirmed my email on file and was told that she will email me after our conversation. To make the long story short after 4 banking days I did not received the - reward points as well neither an email from her indicating our phone conversation regarding the promotional bonus and the - reward points. I subsequently filed a written complaint ( - - Ref # - - -/-/- ; - - Ref # - -/-/- ; - - Ref. # - -/-/- ; - - - # - -/-/-. Since I am outside the country and so skeptical with the transaction deal that I am encountering with Citibank, I requested them to block my Citigold Checking account for security purposes. I am now planning to return back to the USA as soon as possible and withdraw my all money but my problem is I might loose the promotion bonus and rewards points that I am entitled???? Please help me resolve my case with Citibank. I exhausted all ways and means to deal with Citibank but still no resolution to my case. My overseas cellphone no. is - which is also on my file with Citibank -, CA branch.