Bank of America Credit Card Complaint

Bank of America Credit card department,

Identity theft / Fraud / Embezzlement Florida

Credit card information was stolen, a fraudulent card was issued and subsequently used to make multiple fraudulent - - purchases. After reporting the fraud to Bank of America credit card co. I was told that the merchant had to be contacted and the original card number needed to be deleted from - database. The BOA rep was going to connect to - with me on the phone and dropped the call, no return call even though they had my contact info. So I called again, this time the phone agent told me their call volume was too high and she would not be able to make the outbound call and I would have to make the call myself even though she knew that she needed to be on the phone with -. Also shared that it did n't matter how many times BOA reissued a new card number, because red box subscribes to " - Account Updater '' software that fraudulent transactions would be automatically be fowarded to any new accounts on file. These are terrible processes to put a victim of fraud through. Apparently BOA and - - do not have processes in place to stop the fraud even after it 's been officially reported.