Wells Fargo & Company Bank Account Or Service Complaint

Wells Fargo & Company Bank account or service department,

Checking account Deposits and withdrawals New Jersey

I am a trustee for my friend 's son. He decided to move - miles away. I went to Wells Fargo bank ( - -, NJ branch ) where I deposited $500.00 cash and a check for $1500.00 into his account on -/-/2017. The receipt documented the cash would be available on the same day and the $1500.00 from the check would be available on -/-/2017. About 3 hours later he got to the airport and his debit card was declined. He called Wells Fargo and they claimed there was a computer outage across the - - and they were working on it. About an hour later the $500.00 became available. He called the bank after the -/-/2017 date on - different days because the $1500.00 did not clear. He was told the Trust Account was holding up the approval of the funds. I contacted the Trust account on -/-/2017 and was told the $1500.00 was cleared on -/-/2017. I then called the main Wells Fargo number on -/-/2017 and asked why the deposit was being held up. I was told a second hold was placed on the check on -/-/2017 and it would not be released until -/-/2017. They would not provide an honest answer as to why the funds were held up AFTER already being released by the Trust account. Meanwhile my friend 's son had no money for food, to secure housing, for hotels etc. I asked to speak with a manager or someone who could assist me and they refused and said no one can help me to release the funds sooner and it would have to wait until -/-/2017 when the hold would expire.