Bank of America Bank Account Or Service Complaint

Checking account Account opening, closing, or management

Bank of America Bank account or service department,

Checking account Account opening, closing, or management Illinois

On - I logged into my Bank of America credit card and saw a banner stating I was targeted for a $300.00 bonus if I opened up a checking account with BoA and established $4000.00 of qualifying direct deposit. I applied for this offer and my bank account was opened a couple days later. On -/-/2017 I transferred an opening deposit of $25.00 to the BoA account. One -/-/2017 I saw a charge stating " ACCOUNT CLOSING TRANSACTION - '' ( See attached document ) that wiped out my account. When I called to inquire about this charge I was told that my account was being closed as a " business decision '' and no actual reason could be stated. I was told I 'd receive my $25.00 opening deposit back in the mail in a couple of days. Although the contract states either party can close the account for any reason, it is not justified for Bank Of America to have me go through the trouble of opening the account because of the bonus attached, and then shut it down for what appears to be no reason. To bait customers with the bonus, have them go through the effort of opening the account, and then shutting them down for no reason is not good business practice, and in some cases against the law. I would hope this situation can be remedied by BoA to make both parties happy.

Bank of America customer in Illinois
Feb 02, 2017

* Source: CFPB Complaint Database

Bank of America response to complaint:
Closed with explanation

Consumer disputes how Bank of America handled their complaint

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Contact Bank of America

https://www.bankofamerica.com/
(704) 386-5681
100 N Tryon St Ste 220
Charlotte NC 28202
Bank of America
Bank of America

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