Bank of America Mortgage Complaint

Other mortgage Loan modification,collection,foreclosure

Bank of America Mortgage department,

Other mortgage Loan modification,collection,foreclosure California

Bank of America ( BofA ) seems to think just saying the modification process is complete makes it so. Although this misrepresentation has been made to me multiple times in writing including, responses to CFPB complaints, the BofA error of removing a SPOC, refusal to release or blocking of material information to me from the BofA Appeals Department, specifically the written determination upon completion of the -/-/- appeal review and Appeal Report granting a MHA HAMP TPP, and the intentional misrepresentations to the contrary by telling me through issued correspondence from BofA departments other than Appeals multiple times I have been denied MHA HAMP, it does not mean or indicate the modification process is completed. All these actions taken by BofA, along with their employees, representatives, and agents do is give evidence to the intent to mislead, misrepresent, and deceive through the employment of unfair, poor, and deceptive tactics and practices. There is no applicable law stating when the bank, servicer, or trustee represents there is no RMA currently under review, then the modification process is complete. However, the law does require written decisions on appeal before the modification process can be deemed completed. Furthermore, anytime the BofA Appeals Department


BofA represents, " Bank of America provided you with decisions on each of your numerous loan modification applications and appeals. '' I have yet to receive any of the referenced RMAs and corresponding appeal decisions issued by the the Appeals Department including the decision related to the -/-/- Appeal Report granting MHA HAMP and a MHA HAMP TPP. To date, BofA has failed to produce these documents. BofA represents, " Bank of America has followed MHA and HAMP guidelines in processing your applications and you fail to specify how Bank of America has not followed MHA and HAMP guidelines during the several years that you have applied for a modification. '' Of the - CFPB complaints BofA has received, at least - details how MHA and HAMP guidelines have been violated. Such violations include, but are not limited to, cancellation of property insurances, failing to pay off the -/-/- - loan upon finalization of a HAMP modification, and refusing to process my RMA as directed whenever a denial has been determined to be due to an incorrect HAMP denial. BofA represents, " You continued to seek a loan modification and were thereafter sent a modification denial letter on -/-/- More recently, you applied for a loan modification in -/-/-. '' This is simply not true and BofA knows this to be an intentional misrepresentation and fraud on a mortgage, Deed of Trust, and real property meant to deceive and defraud the recipients of the representations. The -/-/- BofA correspondence is not, in fact, a denial letter. It is the review conducted, as required, on an escalated case detailing why it is the SPOC issued a MHA HAMP denial on appeal completed by another CRM, not the Appeals Department. I have always been consistent in maintaining l have never reapplied for any modifications once l came into possession of the Appeals Department -/-/- Appeal Report granting MHA HAMP and MHA HAMP TPP on appeal. To date, BofA has failed to produce any of the referenced documents to support their claims. The - Requirements are as previously stated and are to include : Prior to recording a Notice of Trustee 's Sale ( NTS ) the Trustee must include within the NTS a declaratory statement in accordance with California law that Dual Tracking has not occurred.

Bank of America customer in California
Jan 31, 2017

* Source: CFPB Complaint Database

Bank of America response to complaint:
Closed with explanation

Consumer disputes how Bank of America handled their complaint

Get Help

Get personal financial help today. Free tools, resources, and support you need.

Help Me

File a complaint

Submit a complaint with the Consumer Financial Protection Bureau today

File Complaint

Stop Phone Calls

Stop the phone calls, learn how to stop harassing phone calls

Stop Calls

Contact Bank of America

https://www.bankofamerica.com/
(704) 386-5681
100 N Tryon St Ste 220
Charlotte NC 28202
Bank of America
Bank of America

Loading similar complaints

{{x.COMPANY}} {{x.ISSUE}} {{X.SUB_ISSUE}}

{{x.COMPLAINT_WHAT_HAPPENED | preview}}...

Read more