Bank of America Bank Account Or Service Complaint

Bank of America Bank account or service department,

Checking account Account opening, closing, or management California

I applied for a Bank of America account - - 2016 in the branch and was told that initially my account was denied because I was in -. I brought a letter from - - Services proving the account listed was fraudulent and verified as not mine. The branch manager called risk management and overrode the system and gave approval for me to open checking and savings. I deposited $25.00 to each to open. The very next day, the accounts were closed because of - so I went back in to the branch and so began a month long journey. First I was told it needed to be escalated to the Marketing Managerr - and that I would be able to open it in a few days. Called back and was told he approved it and risk management overrode him and refused to open the account. I called risk management and was told that there was an issue and they would not override the decline and needed the marketing manager to approve it again. I called the branch and was told by - that she was emailing him for an answer. This went on for two weeks and no one ever had an answer for me. I 'm still going back and forth between risk saying its the marketing manager and the manager saying its risk who wo n't approve the account