Bank of America Bank Account Or Service Complaint

Bank of America Bank account or service department,

Checking account Account opening, closing, or management New York

Someone used my personal information to open a checking account with Bank of America, and Bank of America is now holding me responsible for $80.00 in bounced check fees. They have refused to resolve this with me, I have tried calling in to their fraud department various time, only to be told the only way to handle this is in person at a branch. I have gone to a branch only to be told that they are holding me responsible because they believe the charges are consistent. Consistent with what? This is not my account.