Barclays PLC Credit Card Complaint

Barclays PLC Credit card department,

Late fee North Carolina

Today ( -/-/- ) I called Barclay Card to make a payment @ - EDT today the customer service # - stated that no automated service was available and to call back later. There was no option to reach a customer service rep either. I called a direct phone number I had to reach a representative. The AVR system ask for last for digits of SS #, my DOB, account number. I was then directed to a collection department. The person by the name of - answered, proceeded to ask me again for the same information I just gave to the AVR system. I refused to give him this info because I had just given the info already. He refused to help me because I refused to give him such info. I placed a call to - at the office of the President to share my experience. I left her a voice mail. On -/-/- I spoke with - who informed that she would be reversing all the late charges, due to misunderstanding. She also indicated the late charges would take some time. For a while I received some collection calls, as she stated would happen. But, when I called today to make a payment, I was told that the account was past due. A 2nd call today was answered by -, again, - and then Manager : - both refused to render any customer service because I would not repeat info I had just given to the AVR system. I feel Barclay Bank deliberately antagonizes customers. I DO NOT owe Barclay any late charges. I would like to have my account balance restored and originally agreed by -. I want any 30 day lates removed from my credit report and confirmation of such.