Checking account Making/receiving payments, sending money
Wells Fargo & Company Bank account or service department,
Checking account Making/receiving payments, sending money California
I have a checking and visa account with WellsFargo. My payment to the visa account is an auto payment for $400.00 a month sent out on the due date of the - of each month. Due to the bank being closed on a holiday, rather than the bank pulling out the monies prior to the date, they assed me a $27.00 late fee. I complaind and it was returned. I contacted them to fix it so no late payment is ever assessed moving forward and they wont. I 've tried to do it on my own in the past and ended up messing up my payment schedule. I 'm banking with them and they will not fix it as I have requested. If they do this times multiple people they are making a bundle on something that could be fixed digitally without ever creating a late fee.
Wells Fargo & Company customer in California
Jan 21, 2017
* Source: CFPB Complaint Database
Wells Fargo & Company response to complaint:
Closed with explanation
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