Bank of America Credit Card Complaint

Bank of America Credit card department,

Michigan

I made application with Bank of America for a credit card on -.I have a fraud alert in my account and called the bank at - - at - - - to confirm that they had not called me at the - - - number on my account to continue the application. the line is a land line number.I was also given another number to call -which I called on - - at - - and -. I was told that I needed to call thebank from the phone number. I was having problems with my internet connection ( my land line works via the internet and I was able to recieve calls via voice mail but I was unable to make any calls..I also called another number that was provided to me - - - at - on - - and - on - -. On the - I made the change with the credit bureaus to list my cell number of - - - on my credit reports since it was going to take several days to get the land line connection fixed.


showing Bank of America made - hard hit inquirys on my credie report on - - and - to - and - on - - to -. This is so wrong! my credit score is excellent with all - bureaus and making application for a credit card should not require - hard hit inquirys. To be penalized because I have a fraud alert with the credit bureaus is wrong!. I spoke with a representative from Bank of Ameical yesterday ( - ) she told me I authorized the additional inquiry and it would not be removed. I told her that was not true and the - additional inquirys needed to be removed. I told her I wanted the record to state that I did not authorize the additional inquirys. she told me she would not add this to the file. This si so wrong. Bank of America has done this in the past. They are very casual when it comes to making hard hits on peoples credit reports. I was very clear that no additional hard hits were allowed. They record their messages and should backtrack on the conversations I had. The hard hits will lower my score and this in turn will affect what I pay on the - insurance policys I have. I want the - hard hits removed or to be reimbursed for the increases that I will oncure with my insurance going up.