Bank of America Credit Card Complaint

Bank of America Credit card department,

Transaction issue Tennessee

I made a payment to Bank of America from a checking account ( - ) that I am not actively using, thus the account did not have sufficient funds for the payment. I contact BOFA on -/-/17, a day after I made the payment and realized my mistake, and asked them to cancel the transaction. They advised me on the phone at that time that the payment from the - account would be reversed. During the same call I also made a payment over the phone with my new checking account ; that payment was immediately processed. On -/-/17 the initial payment from my - checking account still had not been reversed so i called BOFA again and asked that it be reversed. Their representative again stated that it was reversed. I asked that they send me an email confirmation of the reversal. As of today the payment has not been reversed, no email confirmation has been received, and I am incurring overdraft fees from - as a result.