Barclays PLC Credit Card Complaint

Barclays PLC Credit card department,

Identity theft / Fraud / Embezzlement South Carolina

I am currently visiting -, - from -. I had a - account that had - different credit cards linked to it. On -/-/2016 ( - ), I awoke to find a number of - charges ( $50.00 gift cards, $75.00 reloadable charges ) on one of my statements, posted -/-/- ( - ). I logged into my - account and saw that they had done that to my other card, as well. Since the 3rd was a prepaid card and had no balance, it was not affected. So we will call them Card - and Card -, for simplicity. I submitted a fraud complaint to - and they reversed the charges for Card -, recognizing that it was fraudulent activity ( they could see the balance from each gift card in the account transferring to gift cards outside of the account, a sign that money was going out and


So I contacted Card - company and they canceled the card and resent a new one. All good. I contacted Card - ( BarclayCardUS ) via - using credits on -/-/2016. The gentleman told me he would cancel my credit card altogether, submit the case to the fraud department and they would resolve. I checked my account on -/-/2016 and all of the - charges had been reversed for the BarclayCardUS account - - - except for -. I called back and the representative said that everything was fine, however they can not credit the last charge back to the card because the card is canceled : they need to wait for a new card to be issued, transfer the balance, then credit the $75.00 back. They " inadvertently '' canceled the card before removing all of the charges. OK, that 's fine ... I can understand mistakes like these. I also sent a message ( see attached transcript ) and received a response that it would be resolved. Over the course of the last two months, the charge has not been resolved. Although BarclayCardUS insisted I am not responsible for the late fee charge or interest gained while they wait for the the balance to transfer and fix the charge, I am worried it could negatively impact credit score- and frankly, two months to resolve this is quite a long time, especially when their message says " maximum 30 days ''. On -/-/-, I received a response asking for an addition " - 10 business days '' to address the problem. On -/-/-, I called and spoke with - ( ID # - ) at - - and she asked for an additional -10 business day extension. On -/-/-, after I requested a status update on the case, they claim that their fraud department has spoken with - again and BarclayCardUS decided it is not fraud and have labeled it as merchant dispute as of -/-/-. They messaged me and are now wanting me to contact them by phone, speak with managers, and ultimately compile documentation from - and post it from overseas to prove it was fraud. 1 ) I am not sure how I can independently verify with - that the charges were fraudulent, but their fraud department can not. That seems incredulous. 2 ) I am not sure why it was so easy to have - reverse the charges for Card - and also for me to cancel Card - with the respective company ... however BarclayCardUS resolves all but - charge and now has a new, different story two months afterward.