Bank of America Bank Account Or Service Complaint

Checking account Deposits and withdrawals

Bank of America Bank account or service department,

Checking account Deposits and withdrawals Minnesota

I deposited a check in the amount of $4500.00 on -/-/-. The receipt from the atm said my deposit would be available on -/-/-. I go a letter in the mail from Bank of America on -/-/- which is dated -/-/- saying the available date was changed to -/-/- and the reason is " a hold was placced on your check because check specific information indicates item may be returned ''. I contacted the bank on -/-/- several times to find out what information did they receive that told them the check may be returned and could not get an answer. I called the issuing agency and confirmed the check cleared their bank - on -/-/-. So there is no explainable reason for my funds to be held for an extended time past the date originally quoted to me. I demanded to speak to the " risk department '' who put the hold on the funds and could not speak to anyone. spoke to several people claiming to be supervisors who told me there is nothing that can be done. They contacted the other department and my request for release was denied. I the funds were given to me for the sale of my home. this was not a personal check deposit. I also have approximately $3500.00 a month direct deposited to this account. there is abosolutely no viable reason why they are holding money from me that they already received. I demand immediate refund of my money and interest payments that I have to pay for late payments on other obligations because my funds are not available. I also would like any overdraft fees that I may incur for this unjustified hold.

Bank of America customer in Minnesota
Jan 17, 2017

* Source: CFPB Complaint Database

Bank of America response to complaint:
Closed with monetary relief

Consumer disputes how Bank of America handled their complaint

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Contact Bank of America

https://www.bankofamerica.com/
(704) 386-5681
100 N Tryon St Ste 220
Charlotte NC 28202
Bank of America
Bank of America

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