JPMorgan Chase & Co. Complaint

JPMorgan Chase & Co. Credit card department,

I am filing this complaint on Chase Cardmember Service regarding their handling of a fraudulent charge on my visa credit card. On -/-/-, on our way back from -, - to the US, my friend and I took a local taxi ( merchant name : - - ) from our hotel ( - ) to - - Airport for a flat rate of - ( $67.00 ). After back in the US and on -/-/-, I noticed on my credit card account there was also a charge of $310.00 from the same taxi company for the same day service. I immediately contacted Chase and disputed that charge. On -/-/-, Chase sent me a letter acknowledged my dispute ( case - - ) and with that letter Chase also included a copy of both taxi charges ' meter printout receipts. After close examination of both receipts, I noticed the followings : ( 1 ) For the $67.00 charge, the - - meter printout has a time stamp of " - -/-/- A - '', and, for the $310.00 charge, a - - meter printout has a time stamp of " - -/-/- A - ''. That is, the - taxi arrived

on those - facts, the - receipt is clearly fraudulent! When I received a letter from Chase Cardmember Service dated -/-/- which stated that they considered the - charge valid, I sent them a letter on -/-/- pointed out the above - facts, along with additional documents ( my hotel reservation and checkout receipts, my taxi driver 's hand written - receipt ) as well as additional data ( distance from the hotel to the airport which could only resulted in the - flat rate charge ). I have now received another letter dated -/-/- from the same Chase office stating " Our latest review confirmed our previous findings that the charge is valid because we are unable to support that a billing error has occurred on your account. '' But the fact is this charge was not an error, rather a fraudulent act! That Chase letter also suggested that " We encourage you to contact the merchant directly for a more favorable outcome. '' I did contact the merchant via email on -/-/- and, after received an email reply next day from - - of the taxi company and per his/her request, I emailed them a copy of my - receipts ( both the meter printout and the driver 's hand-written one ) and a copy of the - charge on my billing account. On -/-/-, - - of the taxi company emailed me back stating " We 've got all the information to check, so we will inform you as soon as possible. '' As of today, -/-/-, I still have not heard anything further from the taxi company - another sign of the fraudulent act by the company!