Bank of America Credit card department,
In regard to the complaint I submitted on - # -, Since there is some changes happened to the case I would like to update the changes in the form of a summary, I ordered, the order # - from - using my -, On -/-/2017, due to fraud transaction I closed the account, and the balance of this account was the price of that order, The - credit card representative advised me to go to any - store and pay for the order, On -/-/2017 I went to - located at - - NJ -, and paid $44.00 reference # - using my Bank of America credit card ending -. On on -/-/2017 I received statement from - for the same order, On -/-/2017 I contacted the - - card, around -, answered by - -, and asked him to contact, - and update the balance by the payment I did, he told me to wait until - will update
the bill, paid on -/-/2017 by my visa card bank of America ending - stating that they received it by mistake? On -/-/2017 I went to the same - store and paid the credit balance using my debit card, reference # - for the same order, but they could not refund the first bill, In summary, it means that I already paid to - the order twice, I would appreciate, if you help me to dispute and the refund the payment with $44.00 which went through my visa credit card bank of America ending - Attached all the documents and the proof of my complaint, Thank you and I appreciate your time - -, - NJ - - -
Bank of America customer in New Jersey
Jan 14, 2017
* Source: CFPB Complaint Database
Bank of America response to complaint:
Closed with explanation
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | https://www.bankofamerica.com/ |
Phone | (704) 386-5681 |
Address | 100 N Tryon St Ste 220 Charlotte NC 28202 |
Bank of America | |
Bank of America |
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