Bank of America Bank Account Or Service Complaint

Bank of America Bank account or service department,

Other bank product/service Deposits and withdrawals Washington

On - -, I submitted my deposit from -, a non-profit where my position is publically grant funded, for around $2200.00 ( I ca n't access my paystub from my computer ) to Bank of America. That day, I was able to spend around $80.00 but did not try to use until - - ( to buy - presents and groceries ). When I tried to pay for groceries, my card was denied. When I looked on my phone for my funds, making sure I did n't overdraft, it had my account locked and I called Bank of America. They said I would be able to access my funds from a week from my deposit. The next Tuesday, I went to Bank of America in person to close my account and receive my funds, but my account was closed and I was n't notified. When I asked why my account was closed and where my funds were ( roughly $2100.00 ), they called the Risk Dept. which told me they flagged my account because my check had been thought to being tampered with ( my check is again from a - ). They said on - -, they would either


I talked to three different people, totaling around an hour, and ended up being sent to the " escalation dept '' - however, I 'm a social worker and made it to stay calm during the whole process. I was told from one person that in order to gain my funds, I needed to send a letter from my organization telling Bank of America the check was legitimate ; I was then directed to another department and told they were going to email the people who hold funds, could n't talk to them, and in 1-2 days I needed to call them and see what actions I needed to take in order to gain the funds " I believe are not fraudulent '' ( again, I work for a non-profit organization and have no past of criminal or fraud records ). I asked during this time, why was n't I notified, why I was told they would send a check - ago but not notified of any actions, why I have to initiate all of these actions to funds they are holding even if they are legitimate funds.