Ditech Financial LLC Mortgage Complaint

Ditech Financial LLC Mortgage department,

Other mortgage Loan modification,collection,foreclosure California

We submitted a modification package and filed a complaint ( - ) in -/-/-, and submitted a modification package per their request and the additional documentation you mentioned on -/-/-. We received a letter of denial on -/-/-. The reason for denial was they stated my income was $11000.00. As a result of this denial we resubmitted a complaint # - with reference to our account -. We additionally sent an entire new package with all our updated information and financial statement. Additionally a letter explaining our request was sent to Ditech to please review the information. That information clearly showed that our average monthly income at that time was not the $11000.00 but was a maximum of $9600.00 and asked for a complete review. The documentation was sent via UPS overnight on -/-/- and delivered on the -. In that overnight we included a letter outlining our request. To our surprise we received a letter dated -/-/- and again on the -/-/- stating everything they had in the first denial. In other words they never reviewed the package because their reason for denial was referencing the pay through -/-/- and not the new data. No time was wasted as they sent it to foreclosure and we received a document filed on -/-/- stating the property had a sale date already of -/-/-. We additionally received your response dated -/-/-. In that letter you mentioned if we disagreed with the income increment that was stated we could file a request to review. Obviously we definitely disagreed and that was why we had attached the information confirming our pay. They just never looked at what was sent to them. We are asking for someone to please open their eyes and review. Because my income at my prior employer was dropping every month as of -/-/- I have taken a new position with - I am only guaranteed a $5000.00 per month pay so I will send new pay stubs to confirm. We need someone to review this properly as our desire is to keep our home.