Bank of America Bank Account Or Service Complaint

Bank of America Bank account or service department,

Checking account Using a debit or ATM card Florida

This feedback is in regards to Bank of America dispute resolution department. On - -, -, there were - charges posted to our account that we did not recognize, in the amount of $73.00. We immediately notified the vendor, - and BOA. - did not show the charge. BOA proceeded to follow the dispute process. After numerous phone calls, waiting on hold and broken promises, I sought the assistance of - of the BOA branch managers. She assisted with contacting the dispute resolution department yesterday, -/-/-. In speaking with a rep on a conference call, I learned, A- There was a duplicate charge of $73.00 made by BOA which had been credited. B- There was a - window that had passed, therefore BOA could not pursue any further. ( My wife had called that same day, spoke to a different rep, and


this wrong. They took the easy way out and sided with the vendor. The below were the facts ignored by the bank and - ; 1- The zip code used for this transaction, -, was NOT my zip code. 2- This was an online transaction, yet NO email address was provided. 3- The transaction was made while we slept on Tuesday - - @ - -. 4- The game was retrieved while at my job in - - NJ at - - on the same day. 5- The game rented was for -, which I do NOT own. 6- Rental history will show that we have NEVER rented a video game of any kind from -. 7- We have always returned rentals on a timely basis.