JPMorgan Chase & Co. Credit Card Complaint

Application processing delay

JPMorgan Chase & Co. Credit card department,

Application processing delay Massachusetts

I recently applied for a Chase - - card. In the contract, Chase stipulated that if a certain amount of money is spent within the first 90 days after account opening, then there will be a reward. This reward is - of the primary factors that convinced me to apply for this card. However, what Chase does n't say is that " account opening '' means " the instant you are approved for the credit card ''. The 90 days begins ticking immediately, despite the fact that they have n't even sent a copy of my contract, the credit card, and I have no way to spend money. How is my account open if I do n't have a card or a number, and I ca n't spend money? I would argue that Chase should clarify in its contract that " account opening '' is actually " credit card approval '' and extend the rewards deadline until the date that the credit card is received in the mail or activated.

JPMorgan Chase & Co. customer in Massachusetts
Jan 09, 2017

* Source: CFPB Complaint Database

JPMorgan Chase & Co. response to complaint:
Closed with explanation

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