Barclays PLC Credit Card Complaint

Barclays PLC Credit card department,

Transaction issue California

I bought something with my credit card from a merchant and had a dispute. The merchant sent me the wrong item. My credit card company asked me to fax information. I let them know that I only have email and no fax. They said that they would pursue the claim without that information and if it fails, they would still reimburse me $30.00. I called to check on this. After waiting nearly an hour, I spoke to a representative that told me that they never offered to pay me $30.00 for the incident. Instead, they would close the case without any resolution. At the moment, they have allowed a merchant to get away with theft.