Synchrony Financial Credit Card Complaint

Synchrony Financial Credit card department,

Transaction issue Nebraska

I called CareCredit billing inquiry specialist -- # - at - this morning of -/-/2016 about the closure letter they sent in regards to my complaint on a transaction charge. I tried explaining my issue in regards to product and services received was questionable raked with QC issues. She iterated that there was nothing she could do and that they are a bank only. I tried explaining that the product was defective in which I was charged $650.00 for a - that was less than 3 months old that never fit the first time -. I explained that it broke upon removal - twice. The final time it broke the - refused to fix it or replace it and was told it would not be fixed. This is a lemon the 1st time I received and paid for the said product and it never worked accordingly with Quality issues. I explained that I should have to pay for this costs since it was a lemon to begin with.The person I spoke to was ignoring my plea and insisted that this was a bank only and refused to help. I even mentione dthat no one ever called me in regards to the investigation to hear both sides of the story or whether I have the option of formally writing in to dispute the claims made by the other party.In addition, when I requested to speak with her supervisor, I was told immediately that she was not available. When I asked to speak with the Dept Head, I was told the same thing - not available. When I insisted, she said that someone will call me back within a couple of days. This is a total brushoff. I am paying $650.00 for a product that is defective from the start. I am not getting any fair credit card protection in this case nor any fair compromise or recourse.