Bank of America Bank Account Or Service Complaint

Bank of America Bank account or service department,

Other bank product/service Deposits and withdrawals Texas

I made the max contribution for -/-/- of $3300.00 to my Bank of America Health Savings Account ( BoA HSA ) on -/-/-. That amount was taken from my checking account on -/-/-. I checked after 5 weekdays ( the typical time for processing ) and the transaction was still pending, which I attributed to the holidays. I rechecked the next day and the transaction was gone. I looked under help tickets on my account and found that BoA had opened a help ticket which stated that my account was closed -/-/- due to inactivity and since it had been more than 180 days, they would need verification that I still had an HSA-eligible insurance plan. To my knowledge, I was never informed of the account closing. Also, I was able to make the contribution as I always had in the past-there was no flag on my account that it was closed. Regardless, I contacted -, my insurer, to get BoA the info they needed. The - rep was on the phone with me for over an hour as we tried to resolve this situation with BoA. After listening to multiple BoA reps, it seems the confusion is that my


- because I am self-employed. I am not now nor have ever been employed by -. Neither I nor the - rep seemed to make any headway with BoA ; nevertheless, the - rep faxed a letter indicating my HSA eligibility and we were told it would be taken into consideration but they still needed the employer verification. On Friday, -/-/-, I spoke with a supervisor with BoA HSA and re-explained the situation. She verified that I was listed as an employee of - and said that she would elevate my help request to critical status, meaning it would be addressed within 24-48 business hours. She also stated that she would call today, Tues-/-/-, with a status update at minimum. I assured her of my appreciation for her assistance but also let her know that I would be filing a complaint with CFPB if there was no follow-through as promised due to the seriousness of the situation. As of -/-/- CST, I have received no call. I checked my account online and all my help tickets were listed as " resolved '' and under account balance " no record found '' is notated. I have initiated a help ticket of my own on the BoA site and am now filing a complaint with CFPB as BoA HSA is holding my funds in the amount of $3300.00 without any notice or plan for resolution. In addition, due to their error in setting up my HSA account, I am currently being blocked from utilizing it in order to process past medical claims that I have paid directly.