JPMorgan Chase & Co. Credit Card Complaint

JPMorgan Chase & Co. Credit card department,

Billing disputes Texas

I put a $1000.00 down payment on a auto-cycle ( - wheel scooter that is enclosed ) using a Chase card on - -, -. At the time of the transaction the ship date for the product ( it had not been produced yet ) was fourth quarter -. I contacted chase bank to initiate a dispute on the good not received, and they informed me they would be unable to due so due to over 500 days passing from the date of transaction. I informed them that the product was not expected until 4th quarter -, so the clock for when to dispute should not have begun sooner than when the product was expected to be delivered. Chase is refusing to open a dispute, and has agreed that I have " no protections '' for this purchase from Chase.