JPMorgan Chase & Co. Credit Card Complaint

JPMorgan Chase & Co. Credit card department,

Billing disputes North Carolina

I am a US citizen and was interested in buying a horse from -. A local -, - -, was contacted by my buyer agent to perform a pre-purchase - exam of the horse. - - was instructed by email to follow the usual procedure for these exams, which is to begin with a review of medical records, if all is well, then proceed to a physical exam. If anything important is found, stop the exam and contact us for authorization BEFORE proceeding with more expensive tests such as -, etc. He agreed to this arrangement in writing and required my credit card information before scheduling. On examination, he noticed an - on the horse 's -. The medical records revealed the horse had - a few months before ( and was NOT disclosed to us by the owner ). This is a significant finding and disqualified the horse from purchase. Instead of stopping the exam


I tried to resolve this with -. I offered to pay him $200.00 for his review of records and initial physical exam of the horse when he first saw the -. No response. A credit card dispute was immediately started with Chase. Multiple documents and expert opinions supporting my request for a chargeback were submitted. In good faith I made the same offer of $200.00 which Chase accepted payment. The dispute for the remaining $3700.00 dragged on. Over 4 months later, Chase rebilled me for the $3700.00 amount. I will appeal this decision again and institute a complaint with CFPB.