Capital One Credit Card Complaint

Capital One Credit card department,

Colorado

My name is - - and i am reporting the capital one credit card for reporting both of my credit cardfor late payments caused by them. it was a very nasty brutal battle to fight with them to remove their late fees on my cards and to move late payments information to the credit bureaus. that happened back on - - - -. - capital one 's employees are horribles, i have requested to have both of my credit cards payments dates to be the same dates. back on - 2016 it was supposed to be on the - of each month. the rep i have spoken with promise that it will request it to be on that date. after that when i did not make the payment on the - for - of my credit card the following month they automatically charge me late fees for - then i called to dispute that and another rep. told me he will not remove the late fees because it was not a bank error. that is how all the problems started. it tooked me 3 months to fight that till back on - 2016 i had another rep who decided to


months after that fights. But they still did not remove the incorrect information reported to the credit bureaus. That started another 6 months of battle with this disgusted credit cards company. One supervisor - hangup on me when i told him a rep name - says she will removed the incorrect information given to the credit report. she put me on hold and come back and says i can not do it. i asked her what you means you can contact the credit bureaus and removed when you say you can do it, She respond to me that she will transfer to - the supervisor who wasted my time for 2 hours and hang up on me. I am reporting the disgusting ways the employees of this company destroyed they customers credit by reporting wrong informations while saying something else to the customers