Capital One Credit Card Complaint

Other

Capital One Credit card department,

Colorado

My name is - - and i am reporting the capital one credit card for reporting both of my credit cardfor late payments caused by them. it was a very nasty brutal battle to fight with them to remove their late fees on my cards and to move late payments information to the credit bureaus. that happened back on - - - -. - capital one 's employees are horribles, i have requested to have both of my credit cards payments dates to be the same dates. back on - 2016 it was supposed to be on the - of each month. the rep i have spoken with promise that it will request it to be on that date. after that when i did not make the payment on the - for - of my credit card the following month they automatically charge me late fees for - then i called to dispute that and another rep. told me he will not remove the late fees because it was not a bank error. that is how all the problems started. it tooked me 3 months to fight that till back on - 2016 i had another rep who decided to


months after that fights. But they still did not remove the incorrect information reported to the credit bureaus. That started another 6 months of battle with this disgusted credit cards company. One supervisor - hangup on me when i told him a rep name - says she will removed the incorrect information given to the credit report. she put me on hold and come back and says i can not do it. i asked her what you means you can contact the credit bureaus and removed when you say you can do it, She respond to me that she will transfer to - the supervisor who wasted my time for 2 hours and hang up on me. I am reporting the disgusting ways the employees of this company destroyed they customers credit by reporting wrong informations while saying something else to the customers

Capital One customer in Colorado
Dec 27, 2016

* Source: CFPB Complaint Database

Capital One response to complaint:
Closed with explanation

Consumer disputes how Capital One handled their complaint

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Contact Capital One

http://www.capitalone.com/
(703) 720-1000
[email protected]
1680 Capital One Dr
McLean VA 22102
Capital One
Capital One

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