Bank of America Credit Card Complaint

Bank of America Credit card department,

Identity theft / Fraud / Embezzlement Washington

I got notice on -/-/16 that there was suspected fraudulent use of my Bank of America credit card, which I applied for on -/-/16, but never received. I called immediately and failed a claim an closed the account. At that time, all $1000.00 worth of charges were disputed and I filed a police report. On -/-/16, I received a bill for $550.00, including a $75.00 annual fee. These charges included transactions from - - -, - of which were made after the account was closed, totaling $1500.00. In addition, during that time, my cash credit limit was increased to $1500.00 and my total credit limit was increased to $5000.00. I called for the 4th time to dispute these charges and wanted to know why charges were made two days after the account was closed and why the credit limit had been increased. The fraud specialist said she was removing the charges, but was unable to answer my questions.


security questions, and explain the situation to each new person. The first person I called asked me to repeat my address FIVE times, wanted to know the code on the back of my card, the last - digits of the card, and where I last used it. This was after I 'd repeatedly told him I 'd never seen the card, never received it, never used it. In addition, the line kept going dead and I 'd tell him I could n't hear him for up to 10 seconds at a time. I asked that he call me back on my cell phone, and he said he was almost done. I missed about 25 % of the conversation. This has been a most frustrating experience. I hope something will be done to train more competent representatives, who actually close an account upon request rather than leave it open and increase the credit limit. Being transferred multiple times, having to repeat myself, and receiving a bill for purchases made after the account was closed have made me feel like the thief is allowed to live it up while I 'm being punished time and again for something that was not my fault.