Bank of America Credit Card Complaint

Bank of America Credit card department,

Michigan

I received notification from Bank of America ( via their - app ) that I was pre-approved for a secured credit card. I submitted my application, online, and was notified immediately that it was under review. I received - letters dated - -. 2016. The first advised that my application will be approved once the collateral ( $99.00 ) has been verified by my bank ( also Bank of America ) and it states the card would be sent within -- business days. The second letter stated that I need to contact Bank of America to provide the requested collateral within 60 days. I called today - - ( on my vacation day from work ) and was advised that my application had been closed, and the rep - '' advised she could re-open it with my collateral today. She then advised after attempting to re-open my my application I was denied based on my credit report. I advised that my letter said I was approved pending my collateral and explained that I had not received a letter that my application was closed no that I was denied due to my credit report. I told her I do n't understand how that could be considering I just received an approval letter and no denial letter.