Bank of America Credit Card Complaint

Bank of America Credit card department,

Other fee Arizona

Bank of America - was closed out by Bank of America. - has charged a $75.00 annual fee the month prior to deciding to close out my account. I have requested that BAC reverse off the annual fee which they are refusing to do so. I have talked to - area on this account and reversing off the annual fee. I 'm being told that they will not reverse off the annual fee nor provide the agreed upon benefits for the card since they closed out the account and it has a balance on it. Bank of America is assessing me an annual fee that would provide benefit of new mileage points, discounted companion fee and free checked bags on -. Since this account is close none of those benefits are provided. I requested that they product change to a no fee card. Once again this was refused. I have to question the legality and ethical behavior behind charging an annual fee on a card and not providing the benefits associated with that card. The last contact I had from a supervisor - - - is that they have a contractual agreement with - to charge the fee even when the account is closed. All my requests to have this escalated up to a - level at Bank of America have also been stonewalled by representatives. It would appear that the institution is doing their best to not have the customer talk to individuals who can actually make an informed decision.