Citibank Mortgage Complaint

Citibank Mortgage department,

Other mortgage Loan modification,collection,foreclosure Oregon

I have recently finished with a loan mod on my 1st mtg with - - and am in the middle of a review on my 2nd. After my husband passed I 've been thrown into a huge financial tailspin, and trying diligently to do the right thing. I received the following email from - with CitiBank. As per her email. I called CitiBank to find she was not in and not sure when she would be. the gentleman I spoke to would not accept the payment I tried to make ( as instructed to do so immediately in her email ), per his " supervisors '' direction. In the email she asks for my - tax statement, which I do not have yet. My accountant is working on it as I type this to you. I can not give what I do n't have, and he wo n't take my payment with out it.. I am completely frustrated. Until this year I 've never been behind on either mtg. I have not, admittedly, handled my husbands passing very well. But when I am instructed to make this payment even tho I am in review or they will foreclose, and I


Hello - - and - - I hope this email finds you well. Thank you for your patience while I reviewed your documents. The only thing missing is the tax returns. Your extension expired on -/-/-, so we need them in order to finish the review. Also, your file is listed as a possible release to a third party at the end of the month. If this happens, you will no longer be eligible for review on a modification. In order for me to place a hold and assure your file to stay with me, I will need you to make a payment to bring the file under 180 days past due. - monthly payment will be enough, as you are currently at 193 days past due. Please make the payment by -/-/- in order to reduce the risk of going to collections. Please let me know the date you will be able to make the payment so I can submit the hold request as soon as possible ( Today preferred ). Please phone in a scheduled payment if you can, so that the payment can be seen in the system and show that you definitely plan to make it. Please try and send the document in by -/-/-, if you can, so that the file does n't get turned down for incomplete documents ( It was due by -/-/- ). Please put your full name and account number at the top of each document. I will continue to follow up with you weekly, and notify you of any updates. If you have any questions, you can always call me. If I 'm not available, then please schedule an appointment for me to call you back. Thank you for your cooperation in this matter, and I hope you have a great rest of your day -. - Tax Returns all pages and schedules, signed and dated on page - of the -. This information can be faxed to -, or emailed to --. Please add your name and account number on the top right hand corner of every page you send, and copy the email to me at -- so I will know what you have sent. Please reply to this email with at least a " thank you '', so that I know you received it. Thank you for being a valued CitiMortgage client. Remember, during any point of your treatment review, you can reach me by telephone at - - - -, -. -, Monday, Tuesday, and Thursday - - - - - - - -, Wednesday - - - -. - - -, and Friday - -. - - - - - -, or email me at --. I look forward to working with you. Sincerely, - - Single Point of Contact -, - - ( use leading - ). CitiMortgage , Inc . - - - - - -, MO - ABOUT THIS MESSAGE Calls are randomly monitored and recorded to ensure quality service. I ADMIT I AM SCARED NOW ... ... ... .WHAT CAN I DO????