USAA Savings Credit card department,
-/-/- 2 transfer adjustments of - were made to my account, increasing the amount owed on the card -. There was no reason for these adjustments, I believe they stem from a fraudulent charge made to my account in - of this year. The fraudulent charge had been transferred from the credit card it was made on to this account. I called the credit card company and they corrected it. Not long after, they made another transfer adjustment to my account. Again, I called and it was corrected. On -/-/- they did the same transfer adjustment, twice. I have called 5 times over the last 6 weeks and have been assured that it would be corrected. It has not. I am contacting you because it now seems clear that USAA is unwilling to correct their error,
USAA Savings customer in Florida
Dec 21, 2016
* Source: CFPB Complaint Database
USAA Savings response to complaint:
Closed with monetary relief
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