Barclays PLC Credit Card Complaint

Barclays PLC Credit card department,

New Jersey

Barclay Card switched my account to " paperless '' without authorization. I researched my inbox and see that I received an email on -/-/2016 saying I 'd been switched - I only found this after I discovered the problem today. They charged me $27.00 as a late fee. I pay the bill in full every month and never carry a balance. I called to find out about this and told them to cancel the card. They make it very difficult to cancel ; transferring you to a different department, keeping you on hold for 10+ minutes prior to connecting and the rep trying 3 or 4 times to not let you cancel. Anyway this is a terrible treatment of customers and the practice should be stopped.