JPMorgan Chase & Co. Credit Card Complaint

JPMorgan Chase & Co. Credit card department,

Identity theft / Fraud / Embezzlement New York

I am filing this complaint against JP Morgan Chase Bank that has ignored my request for chargebacks of fraudulent, unauthorized transactions made via - and - - on my Chase Bank Slate Visa Credit Card and has also refused to thorough investigate said fraudulent transactions. At end of -/-/2016, I discovered unauthorized, fraudulent transactions made via - and - - in my Chase Slate Visa Credit Card statements. I contacted - and - - and requested information about the vendors. While - - has provided me with the invoices pertaining to said transactions, - refused to provide any information about the vendors, informed me that all of the transactions were made online and a lot of transactions were made via - account on my name and my social security number. When I requested to provide me with information about the - account allegedly open in my name through which my credit card was charged, - refused to provide any information about that - account, claiming that the -


these fraudulent - and - Credit Card transactions. Initially, JP Morgan Chase credited back all fraudulent charges into my account. However, a few weeks later, JP Morgan Chase reversed all credited transactions, despite that these transactions were done fraudulently and without my consent or knowledge. Instead of protecting my interests and investigating the fraudulent transactions, JP Morgan Chase just sent me a letter alleging that I notified Chase that some of the transactions were valid or that I had already confirmed through the Chase investigation that some of transactions were valid. Chase also alleged that I have accepted responsibility for other fraudulent transactions on the account. Importantly, I have never notified Chase about the validity of any of these transactions and, in fact, requested a thorough investigation of all fraudulent transactions, stating that all said transactions were unauthorized, were fraudulent and were without my knowledge. I also request that Chase provide me with all information pertaining to said transactions - who are the vendors, their contacts, invoices pertaining to said transactions and proof of delivery. I do not understand how the transactions can become valid if they were made via fraudulent - account that was opened by Identity Fraud. Nor do I understand how transactions made via - - can become valid if - invoices show not my name on them, not my billing and shipping address. Moreover, while these fraudulent charges were being made on my account, Chase failed to notify me of any suspicious or fraudulent activity even though the name, the billing address and the shipping address for goods purchased in fraudulent activity were different than myname, billing address and shipping address on record with Chase, as Chase 's long-time private customer. The fact that Chase is now : refusing to investigate and demand chargebacks on my behalf, will not provide me with any information pertaining to these - fraudulent transactions and will not tell me if - or - - opposes any chargebacks, clearly violate my rights as a customer of Chase and my contractual agreement with Chase as its private client. I respectfully insist that all fraudulent transactions be removed from my account and the payments made on such transactions be credited immediately back into my Chase account.