Amex Credit Card Complaint

Amex Credit card department,

Advertising and marketing Massachusetts

COMPLAINT American Express provided me with false information in selling me a new credit card product. In - 2016, I called American Express to close my - Card account, because I did not feel I was getting enough value to justify paying the annual fee. The representative encouraged me to replace it with an - Card that has no annual fee. I explicitly asked if the - Card would be on a new credit line - which I did not want to open - and the agent said it would be the same credit line. A few months later, I discovered that the agent had given me false information and the - card was opened on a new credit line. ATTEMPTS AT RESOLUTION -/-/16 : I called American Express and an agent explained to me that it would not have been possible to transfer the credit line from the - Card to the - Card, because the - Card is a charge card and the - Card is a credit


of my - conversation to see if my description of the conversation accurate. I asked for a case number and he said there was none, but if I called back, anyone would be able to see the note on my file. -/-/16 : I called to followup on my case and spoke to a woman named -, who said there was no record of my case. She initially offered to resolve the case by offering me a credit limit increase, which made it seem like she did not understand the difference between a credit line and a credit limit. Finally, she opened an internal dispute file for me. -/-/16 : I called to followup on my case and spoke to a woman named -, who said the inquiry was still in progress and had a target completion date of -/-/16. I asked to speak to a supervisor and - connect me to -, who asked if an acceptable solution would be cancelling the account and wiping any evidence of it off of my credit report, as if it never happened. I said that yes, if they could do that it would be the ideal solution. He said he would put a note on my account requesting that, and also requesting expedited service, but was n't sure if it was possible. -/-/16 : I called to followup and spoke to a man who said the inquiry was still in progress, but that - ( i.e. today ) was the deadline and they would get back to me shortly. He suggested I call on Friday ( - ) if I did n't hear anything. -/-/16 : I called to followup again and spoke to a woman, who offered me a credit limit increase. Again, I had to explain that this was about Amex opening an additional credit line that I did not want, not about credit limits. I asked to speak to a supervisor and was connected to -. He put me on hold while he reviewed the case. I waited a long time and eventually the call was disconnected. I called back and spoke to -, who said Amex was still working on the inquiry, but could n't tell me when they would resolve the case by.