Synchrony Financial Credit Card Complaint

Synchrony Financial Credit card department,

Customer service / Customer relations Tennessee

I am a PayPal Extras MasterCard ( Synchrony Bank ) cardholder. On - -, 2016, I made a payment of $53.00 on my PayPal Extras MC account. On - -, 2016, a second payment of $100.00, *unauthorized by me*, was made to the account, being automatically debited from my checking account. This transaction caused an overdraft, incurring $72.00 in overdraft fees and causing me a great deal of distress to sort the matter out. On - -, 2016, I called the PayPal EMC/Synchrony customer service department and explained the matter. The agent promised me that a refund of the $100.00 unauthorized payment had been requested and would be processed and sent to me by check within 2-3 weeks.


during our call ( again ) and reassured me the refund would arrive by check within 2-3 weeks ( again ). Having been a PayPal Extras MasterCard cardholder for a number of years ( since before Synchrony Bank was involved ), I am profoundly disappointed. The current course of events is not acceptable. I am doing my utmost to make payments on this account, given my circumstances - I am - and can not work due to -, and in possession of very limited funds - and I feel I 'm being met by incompetence and indifference. This matter should have already been settled.