Bank of America Mortgage Complaint

Bank of America Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker New York

Could n't be more disappointed and angered by Bank of America 's home loan department, specifically -, - ID : -, and his manager - -, - ID : -, at the - location in -. We 've been a Bank of America preferred customer for decades and have excellent credit. We met with - in -/-/2016 for a very low risk, low loan to value refinance on our vacation home in Delaware. We explained to - that we rented our home in the summer and spent time there in the off season. We also said we were shopping rates, as low rates were plentiful at the time. He offered us a lock on a 2.75 % interest rate with credit toward closing costs in order to keep our business. We agreed and provided all the required documents. Months passed, the general election happened, and the financial environment turned as rates climbed higher. We were relieved that we had a lock but concerned that a simple refinance was taking so long, so we followed up several times with no response. Finally we received a return call in -/-/-


property not as a second home, and so they rated it higher. Had we been told this in -/-/-, when rates were low and lenders were hungry, we would 've gone to another lender we had identified whose guidelines accepted our property as a second home. We did not make that choice at the time because we felt there was value in remaining a preferred customer at Bank of America. Our attempts to discuss this with - were met with arrogance and denial. - ' manager, listened with false sympathy, promised to review our case, consider the idea of credit by discount loan points, and get back to us. Again time passed, and when we finally got a response, we were basically told to pound sand and if we wanted to accept their higher offer, it would now cost us even more because of the time that had passed while we were waiting for - promised call. Such disregard and disrespect for customers is causing us to move all of our accounts out of Bank of America and encouraging others to do the same.