Barclays PLC Credit Card Complaint

Barclays PLC Credit card department,

Billing disputes District of Columbia

I made a hotel reservation with - on - -, 2016 for a travel date in - 2016. A few days before my trip I called the hotel to confirm my reservation. I was informed by the hotel that the reservation made by - had been cancelled and there was no current reservation on file. When I went to the - website, I discovered that the homepage was now a blank screen with a notice that stated - has filed for bankruptcy and is no longer in service and that " in most cases, accommodation reservations have not been paid and the booking is not secure. '' I checked my Barclay statement and noticed that the amount of $410.00 was charged on -/-/2016 by -. I quickly filed a dispute with Barclay ( Case No. - ) in - 2016 and received a response on - -, 2016. The notice stated that I would receive a provisional credit for the disputed amount, the merchant would be contacted, and if the amount will be rebilled, that I would receive another notice. I did receive a provisional credit from Barclay in - 2016, but I never received the additional notice Barclay promised


additional statement to Barclay regarding my dispute with the - charges ( dated - -, 2016 ) and asked Barclay to reopen the case, but received no response. I contacted the dispute center on - -, 2016 to follow-up and found that no progress has been made in settling this dispute. It has been over 5 months since my initial dispute was opened and I have received NO communication from Barclay regarding its progress to resolve this matter. - charged me for a service that was not received and has since filed bankruptcy. In fact, if the merchant 's website is visited, it clearly states that any reservations made with them are not secured or paid for. I do n't understand what other evidence Barclay needs to close this case. As a customer of Barclay, I would expect them to fight on my behalf against this type of fraud and financial abuse from merchants. Instead, they have neglected and ignored my claims.