Amex Credit Card Complaint

Amex Credit card department,

Customer service / Customer relations California

American Express has locked me out of accessing my account. Amex detected potential fraudulent charges on my card last week and alerted me immediately through the Amex app I use on my phone. After confirming these were fraudulent charges not iinitated by me, Amex canceled the card. This is common practice. They have mailed me a new card. In the mean time, I am traveling and have not nor will not be home in the immediate future to receive the card. In addition to canceling my credit card, they have frozen my online access and will not provide the detail of recent charges or statements to me. I can not unfreeze the access hold until I have the new card in my possession, which I will not as i am not home. I need the account access to a ) review my statement which has a $ -+ amount due next week and b ) I have a business which I need to confirm past charges in the past 3 months that I am being double billed for. This is not OK in any manner. Amex is not willing to work with me on getting me the information.