Capital One Credit Card Complaint

Capital One Credit card department,

California

Today I received a prescreened offer from Capital One for a credit card. ( Reservation # - Access Code - ). This offer was very confusing to me as I am 1 ) - ) 2 ) low income 3 ) have a low credit score and am not eligible for credit cards. I contacted the opt out phone number given by Capital and could not complete the process because the automated system inappropriately asked for my social security number and date of birth. This complaint is to have you stop Capital or any other bank from making offers to people who are clearly not eligible and to stop the credit card opt out company from asking for inappropriate information.