Bank of America Credit Card Complaint

Bank of America Credit card department,

Billing statement California

Describe what happened so we can understand the issue ... I paid - bills at Bank of America on the -. I paid through their online billpay service. - was the closing date for the month. Bank of America credited the - payments for - although I was paying - bill as presented on bill pay. The next day I receive - more bills for -. I called on - and I was told that they could n't switch the payment over to - and that it would be " much more complicated than that ''. The whole process will take 5 additional business days ( with weekends that is 9 more days ). They would now need to credit the - payments back and I would need to repay them again. The whole process would take several days in addition to me providing my checking account and routing numbers over the phone to a complete stranger. I asked to


held for the manager for another 10 minutes and was told the same thing. I paid my bill that was presented to me for - online. It showed the minimum balance due. I then received - more bills for - the next day. I do n't want to wait 5 business days more to refund for a payment that was made 3 days prior. That is 8 days of additional interest. Both reps. at Bank of America can not just credit the payment for -? Consent to publish the description of what happened? Consent provided Issue Billing statement Date of incident -/-/2016