Bank of America Credit Card Complaint

Bank of America Credit card department,

Arizona

We had a collection account for a credit card with Bank of America through - - - - - - Collection Agency. - offered us a $4600.00 settlement of the debt approved by Bank of America of an original balance of $6200.00. We accepted the settlement with the agreement that the debt would show paid in full on our credit reports and no further obligation. We received a letter in writing from - stating that the account will be considered settled and we will not be obligated to pay the remaining balance. Our credit reports were updated ; however, the balance now shows $1600.00 instead of - as agreed upon. My husband contacted - yesterday, -/-/2016 to inquire about this. They advised that we would have to contact Bank of America. My husband then called Bank of America and inquired explaining the agreement that we have in writing. They informed him that the balance will remain unless we pay it for - to 10 years on our credit reports. He explained the letter we have in writing that says it is settled with no further obligation. They continued to state that the balance would remain. My husband called back a 2nd time to speak with someone else and received the same answer. Based on this response it appears that we were misled and lied to by both - & Bank of America per the agreement.