Capital One Credit Card Complaint

Capital One Credit card department,

Florida

I have contacted capital one several times and have gotten absolutely nowhere. Someone applied for an account in my name - -, 2016. On this date, I was contacted by capital one asking did I apply for an account I let them know I did not. They verified the last - of my social as well as my name and date of birth. After I spoke with them I placed a fraud alert on my credit report. On - -, 2016 someone tried to applied for a capital one card in my name again ... this time I was never contacted even with the fraud alert on my account. I was told by - my dispute was declined and I would have to contact the credit companies and get something in writing from them. For the past two days ( - ), I have talked to at least - reps from multiple departments in which some have been sympathetic and understanding while others have insulted my intelligence by asking - questions like " Are you sure you have n't applied for a capital one account? '' As well as stating they will be transferring me to a " correspondent '' and instead staying on the line and just changing their voice. I have lost count of how many times I have provided my personal information and have been told they can not find any applications that were placed. My social is associated with m credit report ... so how is that possible? All I would like is for the hard inquiry to be taken off of my account. It amazes me how someone can so easily steal information and apply for credit cards but to correct the issue, the VICTIM is taken through - and back. I just want a solution and to NEVER be associated with capital one.