JPMorgan Chase & Co. Credit Card Complaint

JPMorgan Chase & Co. Credit card department,

Billing disputes California

-/-/- I attempted to purchase a sample product from the - - cosmetic line. When I completed and submitted my information, the notification indicated the company as - -. When I realized I was taken/defrauded there was no way to cancel the order. The initial charge of $4.00 was charged to my credit card. Ten days later I was charged $98.00. I contacted Chase and notified them of what happened and directed them not pay the charge. I was assured the charge would not be paid. However, after five months of waiting on the credit and calling every month, - - at Chase indicated I had to start the process all over again and submit my issue in writing. Since -/-/- I have spoke to - different Chase employees and I was told each time that they were sorry about their error and assured me the credit would be posted to my account. Now five months later I have to start all over again. When I asked to speak with someone in Management, - informed me that management does not speak to Chase Card holders and he had the final say - which was start the process all over again. After five months of explaining what happened and Chase employees assuring me the credit would be apply to my account, why did Chase lie to me? - - made it very clear that Chase has no intention of assisting me in this matter. - has all my information. - can directly come after me for reimbursement if they truly felt they had a case against me. However, with Chase paying these erroneous charges, it only supports these companies scamming consumers. Once again, Chase refused to honor my request and paid this charge. I should not be held responsible for this charge. Chase should have honor my request not to pay this charge and my account should be credited $98.00.