Barclays PLC Credit Card Complaint

Barclays PLC Credit card department,

Forbearance / Workout plans North Carolina

I have a credit card with Barclay Bank US. They will not agree to reduce the overall interest rate on the card and refuse to agree to partner with - on a debt management program for me. They refuse on the basis that a very small balance of the total money owed is on a reduced interest rate although greater than - % of the money owed is at a interest rate of greater than - % on an annualized basis. When I try to call customer service to discuss the issue my call goes into a call center where I 'm told there is no one there who has the authority to negotiate with me. I then have asked how can I talk to someone who can, and I 'm told that no one knows. The amount total amount owed at this time is approximately $21000.00.