U.S. Bancorp Prepaid Card Complaint

U.S. Bancorp Prepaid card department,

General purpose card Unauthorized transactions/trans. issues Ohio

I purchased - - - cards recently, and loaded $500.00 on each.I have had major issues with - of the - cards. When I have called into the customer service number -, I received inaccurate information and was talked to in an inpolite and inappropriate manner by customer service agents. On -/-/2016 at - pm, I placed another call to resolve yet another issue, and spoke to an employee who was nearly crying and appeared on the verge of an emotional breakdown. I explained to the employee that the problems I was calling about were not my fault and I was simply seeking a resolution to them. This employee was extremely unprofessional and nearly broke into tears at several points in the conversation, despite my calm and polite demeanor throughout the call.


and that they would be sending me a new card to use by -/-/-. This has caused a significant financial hardship to me by creating a period of time when I did not have access to the $500.00 - put on this card. Issue - : The card I purchased ending in **** was used to make a purchase of $380.00 for a lodging rental. However, my card was charged $440.00 - an extra $58.00 dollars that I was unaware of. This also caused a financial hardship by having less available on my card than what I had planned. This is what I called the customer service agent about on -/-/2016, when I was spoken to rudely by a customer service agent who was on the verge of an emotional breakdown. The customer service agent then explained to me that for lodging or rentals, an extra - % is taken off of the card and returned 21 days after purchase, in case it is " used for a tip or deposit ''. However I confirmed that the lodge themselves only charged $380.00. The extremely emotional customer service agent then told me that this amount would be returned to my card - $58.00 - up to 21 days after the charge. Despite this was the first time of me learning about this ( and having done multiple hotel transactions in the past without this issue ), she explained this to me in a very rude and demeaning way. I ended the call by politely saying that I did not cause these problems and did not appreciate the way I was spoken to on the phone call. I understand this customer service agent must be extremely stressed out by the immense amount of problems that KPF prepaid seems to be having after changing their system early in -/-/- - as I was told on a previous call ) but this is absolutely not an excuse to be rude, impatient, or demeaning when people call in with problems that are completely not their fault. I felt like saying some extremely mean things to this employee because of the way they spoke with me, but instead held my tongue and politely told them that I did not appreciate the way they spoke with me. I have used - prepaid cards for years without a problem. Now, I have had - major problems with them in a month resulting in a ( hopefully temporary ) loss of $550.00. I really needed the cards to work to pay bills this month.