U.S. Bancorp Credit Card Complaint

U.S. Bancorp Credit card department,

Payoff process Illinois

- -, 2016 To Whom It May Concern : I 'm outraged US Bank debited my account $570.00 without my authorization after a credit card payment! On - -, I completed an external transfer for $300.00 and $270.00 respectively to my - US Bank credit cards. However I noticed my checking account had double posts from US Bank totaling $1100.00. Immediately I called and spoke to a representative and she confirmed there had been a mistake on their system and expect a refund in four days. I 've called three more times and spoke to several representatives that stated my money can be held for 17 days until returned! I have also left voice-mails to the special payment research department and have yet to receive a phone call back. This is unacceptable for my money to be held while US Bank makes interest for over a week! My funds need to be returned to my bank account immediately with interest! I 'm looking for a fast resolution and funds returned as soon as possible. - - -