Zions Bancorporation Bank Account Or Service Complaint

Zions Bancorporation Bank account or service department,

Checking account Deposits and withdrawals Utah

I have a checking account at Zions bank in Utah with around $4000.00 remaining from my mother 's estate. I intend to share the proceeds with my brothers once all is settled. I never check the account because there is never any activity on my part and I signed up for a Fraud/user alert to be emailed if the account is used. The monthly statements are n't mailed or I might have caught this problem sooner. Starting in -/-/- through -/-/- there have been monthly payments to at least - companies. - seems to be a skin care product and the phone number listed on line never even rings, much less answers. I have searched on line for the company names. The skincare product is the only - with a website. - or - is the name. The - product company name is supposedly - and they have a foreign transfer fee associated with the fraudulent charges. The other names are hard to read on my bank statement. One is -. There is also -. And


I was able to find the phone number for - and talk to someone very far away who finally admitted to me that they represented many companies, but the one who charged on my account sells - products. That poured salt in my emotional wounds. I contacted Zions bank and they started a process for me. She could n't guarantee that they could go back to reimburse me for all the charges but she said she hoped their fraud dept would be able to. I later talked to the assistant bank - who was very nice but said they could only go back 60 days for provisional credit on all of the fraudulent charges. When I spoke to the - products company they agreed to give me a credit for 2 monthly - shipments - which they did -. So the bank refused to reimburse me for any more charges. But they will give me a provisional credit of - for - shipment of the skincare products. This really frosted me. I expected the bank to give me 2 months of the provisional credit of the last - months and let the - products company 's credit be for the - months prior to what the bank will issue. Also, for each monthly - product purchase I am charged a Foreign Transfer Fee! Shame on me for not checking my account and for forgetting that Zions bank had a fraud problem with me a couple years ago. But shame on them for sloppy fraud regulations! I asked the assistant bank - how my account was accessed ; she said it 's usually by swiping a card. As it turns out the debit card I have associated with the account was never swiped. Only - check was ever issued ( to a family member ). All the other activity on the account are for fraudulent purchases for skin cream and - products! The bank ca n't tell how the account was accessed. But the assistant - suggested that I call the companies to find out what address the products were shipped to so I could have more information about this because the bank is unable to do that. I would think a bank fraud department would have better resources than to ask the customer to be a detective to solve a fraud issue because their regulations were sloppy. The skincare company has no working phone number so I suspect it might not really be skin care after all!