Amex Prepaid Card Complaint

Amex Prepaid card department,

Gift or merchant card Unauthorized transactions/trans. issues New York

I used my American Express card the number is a gift card - the CVV # is - I called to file a dispute to have my funds disputed to I spoke to - - and - - they are located in - I asked the politely to be transferred to my to states they dienied my requested i file a dispute on - - and still have not received all my funds that I requested and yet this origination continues use third parties such the names I mentioned above they continue use false advertisement regurding call center please is there any way to get all my funds back from this card?