Ditech Financial LLC Mortgage Complaint

Ditech Financial LLC Mortgage department,

Other mortgage Loan servicing, payments, escrow account California

- : Requesting an accurate Payoff amount for - - CA - from Ditech Financial. Ditech Account # - -. The loan was sold to Ditech Financial by - and title transferred on -/-/2016 DItech is claiming I did not make payments after -/-/2016, and I did make all payments until -/-/2016. I proved this to them by providing bank statements showing an automatic withdrawal or a debit card transaction that took place each month. Because of this, they will not accept my mortgage payments since -/-/2016 and have sent several letters stating I am in default and am pending foreclosure. I can not get acknowledgement from the supervisor I spoke to that they received the bank statements that prooved the payments were made and that the matter is cleared up. The only info I have on him is this : - the number is : - ( this goes to an operator, not directly to - ) The account number is : - Ditech


files. ) 3. Once a payoff is provided by Ditech, I need reassurance that the loan will be cleared, and that this would not effect either the buyer or myself in the future. Please see attached files. 1. payoff quote from Ditech - 2. -/-/2016 mortgage statement from DItech ( the most recent I can get off the website ) 3. Recent letter received from Ditech regarding mortgage status. 4. - Account status as of -/-/2016 5. Loan History from - 's website -/-/2016 Additional information : you may refer to the previous case I had opened with -, for - years I worked with them over a clerical error they made where they withdrew funds from my account and considered me in default because of their error. This was finally resolved as of -/-/2016 and payments were made according to the resolution agreement, yet when the loan was sold to Ditech, Ditech did not get all the information. This has been over 3 years of incredible time consuming work that was forced upon me and I decided to sell the home so I could be done with all this situation, however, how I need a payoff and am getting different amounts from each source at Ditech. I would like them to honor the payoff amount on their website, however, I do not want them to come back later stating it was not paid. Sincerely, - - -