Bank of America Mortgage Complaint

Bank of America Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Texas

Poor cosemmunication of Mortgage Loan officer - -, causing problems with closing. Although I complied with every aspect of this process, and sent in all documentation, by fax from Bank of America - T- - with OK confirmation. the Loan officer - - failed to tell me that my application was declined after we had a closing date and I was told that everything was fine. I attempted to contact the mortgage loan - - - multiple times, and she would not call or email me back.When I spoke with Vicepresident CS sales Manager - -, he told me that my file had been declined 10 days prior to me calling him.She has sent and email to me and the Title Company - - on - - stating that she was waiting on the underwritting to confirm closing. According to Vice president - -, my file had been declined on - -, I still have yet to hear from Loan officer - -, and I have since rented my house out, since she let me to believe that everything was fine. My children and I now has no place to go due to her poor communication and unprofessionalism,, and I may lose the contract on the house that I am trying to buy. I was also told that if we did not close on - -, I would receive $500.00. Bank of America is obviously not concerned with my family 's safety or well-being and has been very unprofessional in this entire process. I will provided all the documentations for this entire process. thank you so much for helping us. - know how many has going through the same situation like me.